REMOVAL DAY

ACCESS TO THE PREMISES - Before your removal can commence, the van must be placed as near as possible to the building. If you live in a narrow, restricted or busy street please contact the local Police. You will usually find them very helpful. If your house is at the end of a long drive with overhanging branches; consider a bit of pruning. Removal vans are tall; up to 13FT 6IN high and expensive to replace. Think about the access at the other end, note that if we have quoted for delivery to an address with good access and the van cannot get close to the property we may have to make an additional charge.
THE REMOVAL CREW - Our crews are friendly and helpful men who are trained porters with considerable experience. They will be delighted to hear good advice but you will not need to stand over them to ensure they are careful. They will not mind if you want to help out with the smaller things, but please remember that they are ultimately responsible for the safe delivery of your possessions. Moving furniture is heavy work requiring continuous mental and physical effort so the odd tea break goes down well and gives the crew a chance to meet you.

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LOADING THE VAN - The normal order of loading is upholstered items first then the bedroom furniture and other large items, lounge and kitchen effects; boxes; carpets; finally, the freezer and garden things. Avoid leaving boxes in corridors as this will hinder access. Delivery will be in reverse order.
BEFORE LEAVING MAKE SURE THAT EVERYTHING HAS BEEN LOADED - Check fitted wardrobes, lofts, airing cupboards, garages and sheds. It is ultimately your responsibility to ensure that everything is taken. Turn off water, gas and electricity at the mains. In winter drain the water tanks if the property is likely to be empty for a while. Lock up securely.
OVERNIGHT DELIVERY - advise our driver roughly as to what time you will be at the new property. An overnight contact number as well as directions or a rough map of how to find the property are useful.
DELIVERING YOUR GOODS - It is important that someone is on hand when the van arrives so that the crew can be told where to put each item as it is unloaded. Your furniture will be placed where you want it providing it is reasonably possible to do this. Note that we may not be able to get the piano up the attic stairways. We must have prior notice if a piano has to be taken up or down a flight of stairs so that sufficient men are asked to do the job. Labelling boxes saves time. It is a good idea to have a set room for boxes which will not be unpacked straight away to avoid clutter in the main rooms. Whilst our men will lift or roll any carpets you are taking, we cannot cut or fit them. Protection will be provided for carpets already fitted, especially on rainy days or where building site mud is a problem. Safety dictates that this cannot be done on stair carpets. Any furniture dismantled by us will be re-erected. On completion the remaining blankets will be folded and the back of the van swept out. Whilst our crew are doing this; check that everything is where you want it and that the van is empty.

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UNPACKING of boxes is not normally included unless otherwise specified on your quotation. If you want to get as many boxes empty as possible on the day, advise the crew as the van is loaded so that the boxes can be last on first off. Arrange to have a few friends/relatives on hand as an unpacking squad.
PREPARATIONS FOR STORAGE - Items not to be stored should be clearly labelled or out of the way. Greater attention is needed when cleaning your cooker, fridge or freezer. These will be stored where possible with the door slightly open to avoid unpleasant smells. A slice lemon will help keep them fresh. Velvet curtains should be rolled rather than folded. Wardrobe cartons are provided for hanging garments. Items 8ft or longer will be stored loose. The container vans are all very large so if you decide to move house with awkward access it is doubly important that we are informed.
PROHIBITED ITEMS - Under no circumstances will the following be accepted in store: fuel of any kind including paints, empty gas cylinders, any petrol driven machine without the tank having been removed or so thoroughly cleaned that no detectable vapours are given off, food including, dried food, canned food and drinks and any item infected by woodworm or any other pest. Seperate arrangements should be made for plants.
GENERAL NOTES - Packing your furniture into containers takes longer than packing into a conventional van, to avoid clashing with incoming people it is worth considering booking the move into storage the day before your completion day and the move out of store the day after you formally complete on the new property. It is possible to get an odd item out of storage before the main delivery, however there will be an extra charge for this service. MAKE SURE DRIVING LICENCE, CAR KEYS, PASSPORT OR OTHER IMPORTANT DOCUMENTS ARE NOT PUT INTO STORE. Try to give as much notice as possible for the move out of store. At busy periods, a minimum of 2 weeks notice may be necessary. Storage is invoiced quarterly . Please note that if you come out of store before the end of the quarter we will refund in full any overpaid storage. A contact address will be taken on collection of the goods and it is vital that you advise us of any changes. All outstanding storage and delivery charges should be settled and cleared before delivery commences.

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